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Dealing with large organizations can be frustrating.Some things that appear clear and certain to you may not be to others.
Even if, during the course of working the claim you do get additional information you can always submit it when you get it. If you think our decision didn’t consider something, didn’t cover a topic, or is wrong, call your representative right away.If we have made a mistake, we would rather just fix it now than get involved in a lengthy appeal that isn’t terribly satisfying for you or VA.Final Note: VA exists to serve those who served and their survivors.We won’t be trying to determine whether you warrant service connection in the first place. If you have been out of the service longer but still think you have a condition related to your service apply! It just might be a little more complex and take a little longer because of the need to develop more records. Our goal is to complete all claims within 125 days or four months by 2015 with 95 percent accuracy.Right now more than 30 percent of our claims have been pending longer than that.In either case, we will have to write to you and tell you that if you want the records considered you will have to get them and send them. The letter may also include specific requests from your local regional office for information.
In the worse case this can add two to three months to the process. Read it carefully for specific requests for information from us.We will take your claim and get you examined before you go home.Normally, decisions are available about two months after you separate or retire. If you are still on active duty but have less than 60 days to go, you can still file a “Quick Start” claim.After serving in Vietnam as an Infantry Platoon Leader with the 101st Airborne Division, Thomas Pamperin began his career with VA in 1974.Having risen through the ranks, he is currently VA’s Deputy Under Secretary for Disability Assistance and is responsible for oversight of Compensation Service, Pension Service, Benefits Assistance Service, Fiduciary Service, and Insurance Service in the Veterans Benefits Administration.Some claims, such as those involving participation in nuclear tests, covert operations, military sexual trauma or other similar circumstances where records may be difficult to locate can and frequently do take longer, sometimes much longer. To meet the challenge of a rapidly growing claims volume, VA has been provided with significant numbers of new staff in the last couple of years.